ISO 9001:2015 is an international standard dedicated to Quality Management Systems (QMS). It outlines a framework for improving quality in an understandable vocabulary for any organization needing to provide products and services that consistently meet the requirements of customers in the most efficient manner possible. The QMS is the combination of all the processes, resources, assets, and cultural values that support the goal of customer satisfaction and organizational efficiency. First published in 1987, the latest iteration (ISO 9001:2015) replaces ISO 9001:2008.

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ISO 9001:2015 doesn’t dictate what an organization’s objectives should be or how to achieve them, and it doesn't tell anyone how to run their business. It is a flexible standard that allows each organization to define its own objectives and adherence to those standards. ISO 9001:2015 defines the guiding principles used to create efficiencies that align and streamline processes throughout an organization with the goal to bring down costs, create new opportunities, meet regulatory requirements, and help organizations expand into new markets which require ISO 9001 certification (increasingly crucial for businesses working in or with the public sector or serving as suppliers in automotive or private OEM—Original Equipment Manufacturer—scenarios).

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